At Jairre Treat, customer satisfaction is important to us. We aim to ensure that every order meets your expectations. Please read our Returns & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The item is defective, damaged, or incorrect upon delivery
  • You contact us within 48 hours of receiving the item
  • The product is unused, in its original packaging, and in the same condition you received it

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling
  • Items returned after the 48-hour window
  • Products without original packaging and accessories
  • Custom or clearance items marked as non-returnable

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at [email protected] within 48 hours of delivery
  2. Include your order number, a brief description of the issue, and photos showing the damage or defect
  3. Our team will verify your claim and provide further instructions, including a return shipping address if applicable

Please do not return any item without prior authorization from our support team.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, we will process your refund within 5–7 business days
  • we only accept Cash on Delivery.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected] within 48 hours of receiving the product.

6. Late or Missing Refunds

If you haven’t received a refund within the expected time:

  • Double-check your bank or mobile payment method
  • Contact your financial institution (some processing delays may apply)
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected]

7. Shipping for Returns

If your return is approved, we will provide instructions for shipping the item. In most cases, customers will be responsible for return shipping unless the product is confirmed as defective or incorrect.

Contact Us

For any questions about returns, exchanges, or refunds, please reach out to us:

Email: [email protected]